Application Management Services (AMS) are a type of service that provides ongoing support and maintenance for applications, including SaaS applications. AMS providers offer a range of services such as application monitoring, incident management, change management, and performance optimization to help organizations maximize the value and performance of their SaaS applications.
In SaaS, AMS can help organizations ensure that their SaaS applications are functioning optimally and meeting the needs of the business. As SaaS applications are typically hosted in the cloud and managed by the vendor, AMS providers can offer a range of services that help to augment the support provided by the SaaS vendor. This can include monitoring the application to identify and resolve issues before they impact the business, optimizing application performance, and implementing changes to the application to meet the evolving needs of the organization.
AMS can also help organizations reduce the burden on their internal IT teams by providing specialized expertise and resources to manage the SaaS application. This can enable organizations to focus on their core business activities and leave the management of the application to the AMS provider. Some examples of AMS providers for SaaS applications include Accenture AMS for Salesforce, Deloitte Managed Services for Microsoft Dynamics, and IBM Managed Application Services for SAP.
